Frequently Asked Questions
Everything you need to know about your Duotts experience.
What is the estimated delivery time for my order?
Most orders are processed within 1-2 business days. Shipping typically takes 3-7 business days depending on your location and local warehouse availability.
Do Duotts electric bikes come with a warranty?
Yes, all our e-bikes come with a 1-year limited warranty covering the frame, motor, and battery against manufacturing defects.
What is your return policy for sports equipment?
We offer a 14-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization.
Are the electric scooters and bikes water-resistant?
Our products feature an IP54 water-resistance rating, making them protected against light rain and splashes, though they should not be submerged or used in heavy storms.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Klarna for flexible financing options.
How do I track my shipment?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.