Returns & Exchanges

At Duotts, we are committed to ensuring every athlete is satisfied with their gear. If your equipment doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the order history section to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Pack Your Equipment

  Carefully place the items in their original packaging, ensuring all tags, manuals, and protective components are included to qualify for a full refund.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location near you.

• 4.
  Inspection and Refund

  Once our warehouse team verifies the condition of your sports gear, we will process your refund or exchange within 5-7 business days.